top 5 frequently asked questions
Where is my order?
Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
How do i return?
Whoa. We do not have the money back policy. Incase in any rarest of case, you are not satisfied with your purchase, we will provide you with the credit note to purchase any other thing from the website. Also, the value of the product you purchased will be refunded as credit note and we will not be refunding the COD charges (Rs 50) and tax.
How do I use a credit voucher?
Pop your code into the ‘’ box at the checkout page and hit apply. It’s as easy as that! If the value of your order is less than the value of your credit voucher, don’t sweat it. The balance remains on your voucher for next time.
Can I cancel or edit my order?
As soon as you place your order, we’re on it – we know you need it fast! And as we manufacture everything on our own, the moment we receive order, we are on it and Unfortunately this means we will be unable to make any changes as it’s already being processed at our factories.
I received a faulty item, what do i do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
1-Your name-Order number
3-Picture of the fault
4-Description of the fault
(The product name can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.