Order Issues

Can I cancel my order after I've placed it?

There are varying time limits in which you can cancel your order:

If it's a COD order and it has not been shipped, you can see a cancel button in your Orders’ Section.


What can I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team.

Please send the following details -...

Why haven't I received an order confirmation email?

Don't worry if you haven't received your order confirmation email straight away. You should receive it soon but in the meantime you can check your order details in the

I'm missing an item from my order, what can I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact our Customer Care team...

I have an incorrect item in my order, what can I do?

We want to sort out any issues with incorrect items straight away.

Please contact our Customer Care team by

Can I get a refund if the price has changed since I ordered it?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.

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