1. Log into " My Account " using your username and password.
2. Click on " My orders". Click the " Replace".
3. Happy with the product? Need a different size. Click " Replace Product".
4. All goods will be inspected when they are received in our warehouse.
5. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly on the original packet delivered to you and can’t get damaged on the way!
6. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
7. We'll send your replacement to the original delivery address. To check or update your address details, log into My Account and click 'My adresses' and update (remember to click 'Save' when you're done).
8. Exchange will be assigned to our respective teams once you initiate it and all the updates will come directly to your inbox.Raising a new query for the same exchange might delay the process.
9. The first exchange is done free of cost